Returns

You are going to make a return of certain item(s). Now we have a specified procedure to follow. It means that you need to register your return online.
To do so, please log in here. You will use your email address and the correspondent order number.

How to return the items?

1. Fill the Return Form in.

You have received a set of the return documents enclosed with your order (a Return Form and a Return Label). Please fill in the Return Form carefully and enclose it with your return parcel. Note that it's very important for us to get the return reason code to process every product accordingly. In some cases the customers may need to register a return online following the instructions on the Return Form.

2. Re-use of the same packaging.

We encourage you to use the original parcel package to pack the items you wish to return. To do so, please pay attention to the second sticky tape line on one of the box or bag sides, it's is marked with a red line. Just simply tear the protective transparent foil off and you'll be able to use a newly created sticky line to close the parcel securely after you fill it in with the content. Our company goes green and we are struggling to eliminate the wastes around the world.

3. Prepare items and make the return parcel securely packed.

Please pack each item in the original packaging that the goods arrived in, and make sure all the tags and labels remain attached to the product. Regrettably, we won't be able to accept the return if the item has been used, damaged, or the tags and labels were removed. Put the goods inside the package and remember to enclose a filled in Return Form as well.

4. Use a return label to send the package back.

When you're done with with all previous steps, the return package is ready to be delivered to the closest pick-up point to be given to a selected carrier. To make a return, it's important to use the same carrier as the one initially chosen to deliver your order. Following this simple rule allows us to eliminate the mistakes and losses of returns on routing. When the return arrives and the parcel is processed, you will be immediately notified via email about your return acceptance.